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If multiple audio output devices are available, check that you have the appropriate one selected. Here's how:. Select the Speakers icon on the taskbar. Next, select the arrow to open a list of audio devices connected to your computer. Check that your audio is playing to the audio device you prefer, such as a speaker or headphones. In the search box on the taskbar, type audio troubleshooter , select Fix and find problems with playing sound from the results, then select Next.

Select the device you want to troubleshoot and then continue through the troubleshooter. You can also launch the troubleshooter from audio Settings. Check your speaker and headphone connections for loose cords or cables. Make sure all cords and cables are plugged in. If you have multiple 5mm jacks to plug into, especially on a surround sound system, make sure all cords and cables are plugged into the correct jack.

Note : Some systems use a green jack for output and pink for mic input and others will be labeled "headphone" or "microphone. It's possible that your speakers won't work when your headphones are plugged in. Unplug your headphones and see if that helps. Right-click the Speakers icon on the taskbar, and then select Open Volume mixer. Make sure none of them are muted. In that case, select the volume control to unmute. Check your device properties to make sure that your devices have not been disabled by mistake.

Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices. Make sure the Disable check box is cleared for the output and input devices.

Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver it will reinstall automatically. If that doesn't work, try using the generic audio driver that comes with Windows. If you're having audio issues after installing updates, try rolling back your audio driver. In the search box on the taskbar, type device manager , then select it from the results.

Select the arrow next to Sound, video and game controllers to expand it. Right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver , then select Search automatically for updated driver software.

Follow the instructions to complete the update. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow those instructions. If that doesn't work, try uninstalling your audio driver. Right-click the listing for your sound card or audio device, select Uninstall device , select the Delete the driver software for this device check box, and then select Uninstall.

Note: Be sure to save documents and any other current work before you restart. Select the audio device whose driver you want to update, select Next , and then follow the instructions to install it. Following is an example of a driver download page for a sound device manufacturer. Right-click the listing for your sound card or audio device, then select Properties.

Select the Driver tab, then select Roll Back Driver. Read and follow the instructions and then select Yes if you want to roll back your audio driver. If rolling back your audio driver didn't work or wasn't an option, you can try to restore your PC from a system restore point. When Microsoft installs updates on your system, we create a system restore point in case problems arise. Try restoring from that point and see if that fixes your sound problems.

For more info, see "Restore from a system restore point" in Recovery options in Windows If you're connecting to an audio device—such as headphones or speakers—using USB or HDMI, you might need to set that device as the default audio device. You can check that when you set your default output audio device. In the search box on the taskbar, type control panel , then select it from the results. On the Playback tab, right-click the listing for your audio device, select Set as Default Device , and then select OK.

If setting your audio device as the default device doesn't help, continue to the next tip for additional troubleshooting. Sometimes having audio enhancements on can result in audio issues. Disabling them may resolve your issue. On the Playback tab, right-click the Default Device , and then select Properties. On the Enhancements tab, select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play your audio device.

If that doesn't work, on the Playback tab, select another default device if you have one , select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play audio again.

Do this for each default device. If turning off audio enhancements doesn't help, see the next sections for additional troubleshooting. In the search box on the taskbar, type services , then select it from the results. Select each of the following services, right-click, and then select Restart :. In the search box on the taskbar, type control panel , and then select it from the results.

On the Playback tab, right-click or press and hold Default Device , and then select Properties. On the Advanced tab, under Default Format , change the setting, select OK ,and then test your audio device.

If that doesn't work, try changing the setting again. If trying different audio formats doesn't help, see the next sections for additional troubleshooting. Need help with Windows Update? See Learn how to Troubleshoot problems updating Windows This can be fixed with a manual driver update which allows you to choose the sound driver you want to use.

Under Allow access to the microphone on this device , select Change. Make sure the toggle is turned On. Fix sound problems in Windows 10 Windows 10 Windows More Here's how: Select the Speakers icon on the taskbar. If this doesn't help, continue to the next tip. The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter In the search box on the taskbar, type audio troubleshooter , select Fix and find problems with playing sound from the results, then select Next. If running the troubleshooter doesn't help, continue to the next tip. Do one of the following: If the status says "You're up to date, go to the next tip. If the status says "Updates are available," select Install now. Select the updates you want to install, then select Install.

Restart your PC and see if your sound is working properly. If that didn't solve your problem, continue to the next tip. Check your cables, plugs, jacks, volume, speaker, and headphone connections. Try these steps Check your speaker and headphone connections for loose cords or cables. Make sure the mute setting is not turned on, and try turning up all the volume controls.

Remember some speakers and apps have their own volume controls. Be sure to check them all. Try connecting your speaker and headphones to a different USB port. If your cables and volume are OK, see the next sections for additional troubleshooting. Check to make sure your audio devices aren't muted and haven't been disabled. To update your audio driver automatically In the search box on the taskbar, type device manager , then select it from the results.

To uninstall your audio driver In the search box on the taskbar, type device manager , then select it from the results. Restart your PC. This restart will automatically prompt your PC to reinstall your audio driver. To use the generic audio driver that comes with Windows In the search box on the taskbar, type device manager , then select it from the results.

To roll back your audio driver In the search box on the taskbar, type device manager , then select it from the results. Restore your PC from a system restore point When Microsoft installs updates on your system, we create a system restore point in case problems arise. Many updates require you to restart your device. To check and see if you have installed updates pending and need to restart Save your work and close all open applications. Select one of those restart options to apply the updates Need help with Windows Update?

If restarting doesn't help, see the next section for additional troubleshooting. If you have microphone issues, make sure your privacy settings are configured properly. Need more help?